Resource Program Manager

Project Management · Charlestown, Massachusetts
Department Project Management
Employment Type Full-Time

As a Resource Program Manager at Maark, you'll collaborate across disciplines to identify staffing needs across projects, build cross-functional teams, and manage team capacities. You'll work together with business development to prepare new teams based on confidence levels in the sales pipeline, and with delivery teams to maintain staffing across ongoing projects. To succeed, you will need to exercise excellent communication skills, strive to uphold process, and make decisions that balance business goals and delivery needs. 

 

We’re headquartered in Boston, MA, but have a hybrid work model—two days a week in the office and three days from home. We are most interested in forming long-term relationships with hard-working, self-motivated individuals who take pride in their work, are up for any challenge, and enjoy working in a highly collaborative, fast-paced, professional environment. 

 

As a resource program manager, you will... 

  • Develop, execute, and communicate plans pertaining to visibility, accuracy of demand, status of sales pipeline and fulfillment strategy 
  • Curate reporting for internal stakeholders that communicate insights like utilization trends, unallocated resource reporting, and staffing needs 
  • Lead weekly resourcing meetings with project managers and creative/engineering directors to discuss staffing needs, identify areas of underutilization as well as opportunities to rebalance workload 
  • Manage agency resource allocation and time tracking processes, software, reporting and planning 
  • Identify resourcing gaps and prepare proposed solutions ahead of weekly meetings, and continue to monitor team bandwidth and resolve real time resource needs throughout the week 
  • Address ad-hoc client requests by assessing priority level and quickly facilitating a solution  
  • Partner with PMs to manage resources, schedules, and timelines to ensure key milestones are met 
  • Partner with business development to monitor confidence levels of opportunities to prepare resource plans for new clients 
  • Maintain up-to-date records of Statements of Work (SOWs) and staffing plans 

 

You may be a fit for this role if you... 

  • Have a bachelor’s degree in business, communications, or a related field 
  • Have 5-10 years of experience in a project management or resource management role (experience managing demand and capacity, overages, budgets, team member allocation, etc.) 
  • Have experience with capacity planning and utilization reporting    
  • Have experience working with engineering, design and project management resources 
  • Have strong written and verbal communication skills, and a high level of empathy 
  • Are a self-starter and problem solver with meticulous attention to detail 

 

Nice to Have Experience: 

  • Experience working with technical projects (understanding of the SDLC, allocating resources on software projects) 
  • Previous project management experience within an agency setting 
  • Working knowledge of resource management tools (e.g. Harvest, Forecast)  

 

 Full-Time Benefits

  • Competitive salary
    100% health and dental
  • 401(k) with company match
  • Generous paid time off plan


You may be a fit at Maark if you...


are a problem solver at heart.

On all teams at Maark (creative, engineering, and management) problem solving plays a large role in our day-to-day work. Our work is always more than how something looks or how something was built but more closely aligns with how we solved a client or user's problem. These problems are often complex and related to new businesses or industries that most designers and engineers have not had experience with. Team members at Maark go above and beyond to learn about these problems and propose new and better solutions to our clients and their users.


are extremely organized and independent.

Maark is a small team of creators that work closely with clients to help them realize their vision. This calls for everyone at Maark to manage their time and be responsible for their work. The businesses we are working with and the problems we are solving can be very complex—independent management values help make that complexity approachable.


About Maark

Maark is a strategic marketing and innovation agency for global companies - headquartered in Boston, MA. We help our clients define and articulate their vision, design new connected customer experiences, and develop applications at the intersection of where what's possible meets what's relevant. The Maark creative team is made up of artists, illustrators, designers, and developers; all focused on creating the best experiences for B2B markets.


At Maark, we don’t just accept difference - we celebrate it, we support it, and we respect it for the benefit of our employees, our products and our community. Maark is an equal opportunity employer. Employment at Maark is based solely on a person's merit and qualifications directly related to professional competence. Maark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.


Thank You

Your application was submitted successfully.

  • Location
    Charlestown, Massachusetts
  • Department
    Project Management
  • Employment Type
    Full-Time