Senior Account Director

Account Management · Charlestown, Massachusetts
Department Account Management
Employment Type Full-Time
Minimum Experience Experienced

Remote Friendly 



MAARK is looking for an experienced Senior Account Director who has a long history of leading enterprise level accounts of $20 million+ annually, managing an account P&L, relationship management, and consistent annual account growth. Candidate has a proven ability to build and foster strong relationships with key stakeholders—ranging from Director to C-Suite level is critical in achieving your goals. Candidate has a track record of establishing themselves as a trusted advisor with your clients, helping to set the vision and strategic direction of products, initiatives, and programs, while ensuring delivery always aligns with desired business outcomes. Having Adobe Experience Cloud capabilities knowledge is a key requirement.

 

Responsibilities include:

  • Building a deep understanding of your client's business, to provide subject matter expertise and insights that will help shape and drive current and new business opportunities.
  • Experience contributing with thought-leadership content articles that will be posted on Maark.com.
  • Establishing regular touch points with key stakeholders, ensuring you are always informed about their priorities, pain points and potential areas where Maark can drive value.  
  • Conducting quarterly reviews with clients to review accomplishments and learnings, current and upcoming priorities, as well as potential future opportunities.
  • Partnering with clients to develop product roadmaps.
  • Ability to craft narrative-driven pitch presentations and present to senior stakeholders in-person and/or virtually. Must be able to articulate the story and value proposition in a clear, concise, and compelling way.
  • Management and maintenance of opportunities in SFDC.
  • Working with a cross-functional team to respond to RFIs / RFPs.
  • Working with client and internal stakeholders on Master Services Agreement and retainer contracts.  
  • Creation and management of SOWs for your clients.
  • Creation of strategy briefs at kick-off, outlining the core details of the engagement, objectives, requirements, and key insights.
  • Joining client status calls with project management teams as needed. 
  • Reviewing and approving monthly invoices prior to sending to clients.
  • Attending resource planning meetings to provide insight on upcoming work and requirements around resourcing.


Desired Skills and Experience:

  • Minimum 10 years of account management experience
  • Demonstrated experience running large engagements with Fortune 500 clients or equivalent
  • Ability to develop strong relationships with clients by gaining trust and repeated successful delivery of expectations
  • Vertical Specialization in industries such as (Financial Services, Retail, Healthcare, Travel & Hospitality, Media & Entertainment and High Tech)
  • Experience with various project types, including web, mobile, video, brand, and strategic consulting
  • Knowledge of Adobe Marketing Cloud including Adobe Experience Manager is a plus


Full-Time Benefits Include:

  • Competitive salary
  • 100% health and dental
  • 401(k) with company match
  • Generous paid time off plan


About Maark

Maark is a strategic marketing and innovation agency for global companies - headquartered in Boston, MA. We help our clients define and articulate their vision, design new connected customer experiences, and develop applications at the intersection of where what's possible meets what's relevant. 


At Maark, we don’t just accept difference - we celebrate it, we support it, and we respect it for the benefit of our employees, our products and our community. Maark is an equal opportunity employer. Employment at Maark is based solely on a person's merit and qualifications directly related to professional competence. Maark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.


We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.


Thank You

Your application was submitted successfully.

  • Location
    Charlestown, Massachusetts
  • Department
    Account Management
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced