Design Researcher

Creative · Charlestown, Massachusetts
Department Creative
Employment Type Full-Time
Minimum Experience Mid-level

Who We Are 

Maark is a strategic marketing and innovation agency for global companies. We help our clients define and articulate their vision, design new connected customer experiences, and develop applications at the intersection of where what's possible meets what's relevant.  

Our team of designers work with relative autonomy on our respective accounts but support each other through collaborative feedback and guidance. We don't believe in egos and instead look for designers who want to learn from their colleagues and share their skills so we all can make the best work of our careers. Learn more about our product design practice. 


We're headquartered in Boston, MA, but have a hybrid work model—two days a week in the office and three days from home. We've operated this way for the last five years and believe it gives us valuable face-time with each other and more time with our families and friends. 


The Role 

As a Design Researcher at Maark, you will contribute to the strategy and design of products by speaking to our users, advocating for their needs, and testing designs for usability and customer value.  


Responsibilities 

  • Design research studies using both qualitative and quantitative methods to help shape digital products 
  • Test the usability of design concepts at various stages of development 
  • Organize, publish, and share your findings with other team members and our client stakeholders 
  • Advocate for design research, speaking to the value of human-centered design, the various methods of analysis, and the impact it can have on a product. 
  • Provide actionable findings and insights to designers, managers, and engineers based on your research. 
  • Contribute to design reviews acting as the voice of the user and keeping the products user-centered 
  • Benchmark the quality of our products to track the improvement and their impact over time 
  • Develop research documents such as discussion guides, usability testing plans, personas, user journey maps, presentations for research findings, competitive analysis, recommendation, and anything else needed to best communicate your work. 


Qualifications  

  • You have 1+ years of UX/design research experience. 
  • You have a BFA/BS degree in Design, HCI, or equivalent (nice to have). 
  • You have experience planning and running user interviews and usability tests. 
  • You’re comfortable interviewing and presenting to executive-level stakeholders. 
  • You have great communication and storytelling skills and are confident discussing your research, findings, and process. 
  • You’re able to build relationships with diverse stakeholders. 
  • You have experience collaborating with designers and helping others understand your research. 
  • You have an understanding of common design patterns and can make recommendations on how experiences can be improved. 
  • You care about, and will help advocate for, making experiences accessible for all users. 


Even if you don't hit 100% of these qualifications, we still encourage you to apply. We can work with you to help build some of these skills over time. 


Benefits 

  • Work from home three days a week 
  • 100% paid health and dental 
  • 401(k) with company match 
  • Generous paid time off 
  • Competitive salary 


About Maark 

At Maark, we don't just accept difference—we celebrate it, we support it, and we respect it for the benefit of our employees, our products, and our community. Maark is an equal opportunity employer. Employment at Maark is based solely on a person's merit and qualifications directly related to professional competence. 

Maark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law. 

We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. 

Thank You

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  • Location
    Charlestown, Massachusetts
  • Department
    Creative
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level