Senior Design Researcher

Creative · Charlestown, Massachusetts
Department Creative
Employment Type Contractor
Minimum Experience Experienced

Six-Month Contract

Every design starts with understanding—understanding the market, understanding the business, understanding the users. Understanding the landscape our clients are navigating and the problems they are trying to solve. The best research helps the whole team develop that understanding and identify insights that inform their decision-making and inspire solutions that will best serve our users.

For this engagement, Maark is looking for two experienced Senior Design Researchers to lead a six-month journey mapping engagement. Your work will contribute to creating intuitive, engaging experiences for our users and identifying new opportunities for our clients. Strong communication skills and a curious, disciplined mind are the primary traits that will help you succeed at Maark.


  • Prepare study plans, surveys, and interview scripts for a large journey mapping exercise across multiple business units
  • Plan and facilitate stakeholder and user interviews
  • Synthesize research into journey mapping diagrams
  • Identify and present themes, findings, and opportunities
  • Conduct sessions remotely in both North America and Asia

You may be a fit for this role if you…

  • have 6+ years of UX/Design Research experience
  • have a BFA/BS degree in Design, HCI, or equivalent
  • excellent communication and storytelling skills and are confident discussing your research, your findings, and your process
  • confident working both individually and in a small team
  • experience interviewing and presenting to executive level stakeholders
  • experience running previous journey mapping exercises
  • experience and familiarity with the financial sector, specifically retirement investments and the business of financial advisors

Nice to have experience…

  • conducting research in Asian markets
  • fluency in more than one language, Mandarin preferred
  • working with translators

About Maark

Maark is a strategic marketing and innovation agency for global companies - headquartered in Boston, MA. We help our clients define and articulate their vision, design new connected customer experiences, and develop applications at the intersection of where what's possible meets what's relevant. 

At Maark, we don’t just accept difference - we celebrate it, we support it, and we respect it for the benefit of our employees, our products and our community. Maark is an equal opportunity employer. Employment at Maark is based solely on a person's merit and qualifications directly related to professional competence. Maark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.

We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

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  • Location
    Charlestown, Massachusetts
  • Department
  • Employment Type
  • Minimum Experience