Level One Helpdesk and Jr DevOps Engineer

Engineering · Charlestown, Massachusetts
Department Engineering
Employment Type Full-Time
Minimum Experience Entry-level

Role: Level One Helpdesk and Jr DevOps Engineer 


Be part of a tier one support team for a growing application in the financial services industry Our Maestro application provides a highly performant, scalable and configurable solution for ingesting and serving financial data via REST services. It is a multi-tenant architecture hosted in AWS cloud with a growing number of global financial clients. 

The primary role in is working directly with customers in an after-hour situations helping to solve basic problems, determining severity and escalating an issue to the Development platform if needed. Directly pairing with development team and documenting solutions to issues in a wiki. 



  • Respond to customer raised tickets in ZenDesk within twenty minutes. 
  • Perform basic triage including. 
  • Gathering and reading logs from the time of the incident. 
  • Basic system status diagnostics. Is everything working like it should? 
  • Verifying customer input data. 
  • Reach out to Dev Support only after basic triage 
  • Provide optimizations and development tasks related to deployment and monitoring of the system. Control what affects your job and makes it harder and improve it. 
  • Automate yourself into promotion. 


Technical requirements 

  • Proven knowledge of software development principals(via portfolio and/or coding test) 
  • Ability to use a Version Control System (git) 
  • Professional level written and spoken English. 

Technologies used 

  • Java 
  • ReactJS 
  • Linux Shell Scripting 
  • Ruby 
  • Amazon Web Services (AWS): 
  • CloudFormation 
  • EC2 
  • IAM 
  • Route53 
  • VPC 
  • ACM 
  • Puppet 

Growth Opportunities 

Rewards for high performers include promotion beyond the support level into a more stable developer, data engineer, or DevOps role. 

About Maark

Maark is a strategic marketing and innovation agency for global companies - headquartered in Boston, MA. We help our clients define and articulate their vision, design new connected customer experiences, and develop applications at the intersection of where what's possible meets what's relevant. 

At Maark, we don’t just accept difference - we celebrate it, we support it, and we respect it for the benefit of our employees, our products and our community. Maark is an equal opportunity employer. Employment at Maark is based solely on a person's merit and qualifications directly related to professional competence. Maark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other basis protected by law.

We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.

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  • Location
    Charlestown, Massachusetts
  • Department
  • Employment Type
  • Minimum Experience